Man seated at café counter checking his phone.

Assistance is a phone call away

All Visa cardholders may report a lost or stolen card

Report a lost or stolen card

Report a lost or stolen card is simple

Wherever you are, operators are standing by. View all Freephone numbers

Block your card

A Visa representative will block your card (if the card number is available) and notify your bank immediately.

Get a new card

Visa can work with your Bank to expedite the replacement of your card and ship it globally within 24 to 72 hours.

Call at any time

Toll-free numbers are supported 24 hours a day, seven days a week. Language support is available in a multitude of languages.

Emergency Card Replacement and Emergency Cash Disbursement

Have a lost, stolen or damaged card?

Need emergency cash or card?

Visa will block your card (if the card number is known) and connect you with your financial institution/Bank. Following your bank approval, you can also get an emergency card replacement within one to three business days*. Alternatively, Visa can arrange for cash to be available at a location near you usually within hours of your bank’s approval.

*Some restrictions/limitations apply

: To bridge spending, when awaiting a replacement card, when experiencing card acceptance difficulties, or when you simply need cash in hand, Visa can arrange for cash to be available at a location near you. Call us Freephone in the US (1-800-847-2911) or call one of our global Freephone numbers.
: If your card is lost, stolen, damaged or compromised, we will work with your financial institution to approve and expedite the delivery of an emergency card to you. Visa Global Customer Assistance Services associates are on stand-by. Call us Freephone in the US (1-800-847-2911) or call one of our global Freephone numbers.
: Visa's 24/7 cardholder inquiry services can connect you to your financial institution for account specific inquiries, provide general visa information or connect you to service providers if asistance with your card benefits is needed. Call us Freephone in the US (1-800-847-2911) or call one of our global Freephone numbers.

Cardholders in Singapore can call Visa Global Customer Services at local toll free number 800-110-0344.
If you are calling from outside of Singapore, you can call collect using a local operator +1-303-967-1096, or alternatively call the local toll-free number. See the full list of local toll-free numbers here.
For the hearing impaired, please call 1-512-865-2002.

* Please note - Callers dialing the toll-free number, including the collect call number, from mobile or hotel phones might be charged fees. Visa will not be responsible for any fees incurred. Collect calls must be done through a local phone network operator.