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Lost/Stolen Card | Visa

Assistance is a phone call away

All Visa cardholders may report a lost or stolen card to Visa Global Customer Services.

Call us toll-free

Reporting a lost or stolen card is simple

If you are close to home, contact your financial institution immediately to report the loss or theft and arrange for a replacement card to be posted to you.

If you are unable to contact your financial institution, Visa can help you every step of the way.

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A Visa representative will block your card if you know your number, and then connect you to your bank.

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Visa can work with your Bank to expedite the replacement of your card and ship it globally within 24 to 72 hours.

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Toll-free numbers are supported 24 hours a day, seven days a week. Language support is available for 30+ languages.

Contact us

Wherever you are, operators are standing by.

  • Cardholders in Singapore can call Visa Global Customer Services at local toll free number 800-110-0344.
  • If you are calling from outside of Singapore, you can call collect using a local operator +1-303-967-1096, or alternatively call the local toll-free number. See the full list of local toll-free numbers here.
  • For the hearing impaired, please call 1-512-865-2002.

* Please note - Callers dialing the toll-free number, including the collect call number, from mobile or hotel phones might be charged fees. Visa will not be responsible for any fees incurred. Collect calls must be done through a local phone network operator.