Visa Contactless Payments Now Live for Singapore Transit
Visa to provide a faster and more convenient experience for mass transit commuters in Singapore
From today, commuters can choose a faster and more convenient way to pay for public transport in Singapore by tapping their Visa contactless cards or compatible mobile devices at MRT stations or buses, as part of the Land Transport Authority’s (LTA) SimplyGo initiative.
The project with LTA will be one of Visa’s largest implementation for contactless acceptance for transit globally at 30,000 acceptance points. All banks [Bank of China, CIMB, Citibank, DBS, HSBC, ICBC Bank, Maybank, OCBC Bank, Standard Chartered Bank and UOB] that issue contactless enabled Visa cards will be part of this transit initiative.1 Singaporeans will also be able to make mobile contactless transactions through compatible devices including Apple Pay, Fitbit Pay, Google Pay™ 2 and Samsung Pay. Singtel Dash mobile wallet users can also tap and pay for bus and train rides with their Dash Visa Virtual Account.3
Paying for public transportation using Visa contactless is not only convenient, but enhances the travel experience for commuters by eliminating the need to carry multiple cards or the hassle of having to top up stored value travel cards.
More than one-third (35 percent) of respondents in a recent Visa Singapore transit study say it is inconvenient to top-up their pre-paid stored value cards for local travel. In addition, close to 70 percent of respondents say it is a hassle to wait in long queues to purchase fares or top up their travel cards. The same study also highlighted that 75 per cent of Singaporeans are open to using mobile or digital payments as their sole method of payment for public transport.4
Kunal Chatterjee, Visa Country Manager for Singapore and Brunei said: “We are excited to bring contactless transit payments to our cardholders in Singapore as part of LTA’s SimplyGo initiative. Our partnership with LTA to implement contactless acceptance is one of the largest contactless initiatives for transit that Visa is implementing globally and we are proud that this expansive project has come to fruition. By opening up contactless acceptance for transit, we are removing friction from the travel experience, eliminating the need for Singaporeans and tourists to wait in line to top up their stored value travel cards. Visa will continue to work closely with our partners to streamline the payment experience at all touchpoints across Singapore to make it seamless and convenient.”
Visa has been working in collaboration with partners and merchants, from dining to shopping to travelling, to expand the acceptance of contactless payments nationwide, including transport, quick service restaurants and hawker centres.
“Today, Singapore is already one of the top markets globally in terms of contactless penetration with more than 80 percent of all Visa transactions being contactless5. We expect this number to grow even faster with the opening of transit acceptance,” added Kunal.
With the launch of the SimplyGo programme, Singapore joins other major cities that have enabled open-loop Visa payment cards for public transport, including London, Sydney and New York.
1 Some Visa contactless cards need to be upgraded to be compatible with SimplyGo. Impacted cardholders will be notified by their banks.
2 Google Pay is a trademark of Google LLC.
3 Recommended for use on NFC-enabled Android phone, Samsung Galaxy A9 (2018) and Samsung Galaxy S10 installed with Singtel Dash Mobile Wallet App. For the updated list of phone models and operating system versions which have been tested, please refer to https://www.transitlink.com.sg/simplygo_phonemodel
4 The Singapore Transit Study was commissioned by Visa in March 2019 as part of a global transit study in 19 cities. Visa engaged Intuit Research to conduct an online questionnaire on 1,028 Singaporeans aged 18-65 years of age to find out their travel habits, pain-points and challenges about their transit experience in Singapore.
5 VisaNet data as of March 2019
About Visa Inc.
Visa Inc. (NYSE: V) is the world’s leader in digital payments. Our mission is to connect the world through the most innovative, reliable and secure payment network - enabling individuals, businesses and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s relentless focus on innovation is a catalyst for the rapid growth of connected commerce on any device, and a driving force behind the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce. For more information, visit www.visa.com.sg