Singaporeans confident to go cashless for up to three days
Singaporeans are becoming increasingly confident of going cashless with 7 in 10 (68 per cent) saying they can go without cash for an entire day, and almost half (42 per cent) saying they can go cashless for up to three days, according to the 2017 Visa Consumer Payment Attitudes survey.1
The majority of Singaporeans (85 per cent) prefer electronic payments over cash, representing the highest preference for electronic payments in the Southeast Asia region, followed by Indonesia (83 per cent), Vietnam (77 per cent) and Malaysia (71 per cent).
Kunal Chatterjee, Visa Country Manager for Singapore & Brunei said, “Consumers in Singapore are leading a cashless and digital lifestyle and this is clear from our survey findings. We see that seven in 10 Singaporeans have successfully gone cashless for at least 24 hours. This is a testament of our success in Singapore credited to key industry players and the government who have been driving the Smart Nation agenda.”
“Singapore has one of the highest electronic payments penetration in the region. There is wide acceptance in most of the major merchant categories, although there are small pockets of traditionally cash-based segments in Singapore. We believe that we are on the right track and it is important to help more consumers and merchants understand and embrace the benefits of electronic payments as we continue to embark on the smart nation journey.”
In terms of payment habits and sentiments, Singaporeans see cashless as a faster and more convenient way to pay. Seventy-four per cent say they currently do not use cash at point-of-sale, as they do not like to hold up the queue at checkout counters. Moreover, half of respondents prefer shops that accept electronic payment options instead of only cash (55 per cent).2
The study also showed that a third of Singaporeans are carrying less cash with them as compared to a year ago. The top reasons are due to increased payment card usage (66 per cent), and contactless payments (55 per cent).3
Overall, Singaporeans are confident about the country becoming a cashless society. Twenty per cent of them are confident that a cashless society is possible for Singapore in less than three years. Forty-one percent believed that it will take four to seven years whilst 21 per cent think it will take a longer period of eight to 15 years.
1 SEA Consumer Payments Attitude Survey 2017– Report for Singapore. Conducted by Intuit Research on 516 Singaporeans in mid-2017 to gain insights and assess their attitudes towards cash and card usage, mobile banking, contactless payments, online shopping etc.
2 SEA Consumer Payments Attitude Survey 2017
3 SEA Consumer Payments Attitude Survey 2017
Visa Inc. (NYSE: V) is a global payments technology company that connects consumers, businesses, financial institutions, and governments in more than 200 countries and territories to fast, secure and reliable electronic payments. We operate one of the world's most advanced processing networks — VisaNet — that is capable of handling more than 65,000 transaction messages a second, with fraud protection for consumers and assured payment for merchants. Visa is not a bank and does not issue cards, extend credit, or set rates and fees for consumers. Visa's innovations; however, enable its financial institution customers to offer consumers more choices: pay now with debit, pay ahead of time with prepaid or pay later with credit products. For more information, visit www.visa.com.sg