McDonald’s and Visa Introduce Card Payments for McDelivery Mobile App users in Singapore


To bring customers more convenience, McDonald’s Singapore is first in Southeast Asia to launch card payments through its mobile application for food delivery

Singapore - From today, McDelivery users in Singapore will be the first in Southeast Asia to use their Visa cards to pay for orders through the McDelivery mobile application (app), rather than having to pay cash upon delivery.

To make use of this new payment feature, customers simply create a one-time user account on the app and securely register their Visa cards. When orders are placed, the pre-registered Visa account will be used and payment can be made with a single click. Card details are encrypted and securely managed by Visa’s payment gateway CyberSource.

Ooi Huey Tyng, Visa country manager, Singapore and Brunei, says Visa is excited to be working with retailers across the island to drive eCommerce.

“McDonald’s is known for the convenience it offers through McDelivery. Allowing consumers to use their Visa cards will make paying for meals even more convenient, without the need to re-enter their card details every time they place an order.

“With the rise in mobile usage in Singapore and the increasing comfort level for technology, this new service provides a viable alternative to what has been a traditional cash-based service. There is no more fumbling for the exact amount in notes and coins, or waiting for change while your food sits there.”

Visa believes that the mobile app payments service represents a growing opportunity to provide greater convenience to Singaporeans who are readily embracing cashless transactions. Singapore is also an ideal market for this service as smartphone penetration is high and Singaporeans are eager to embrace new technology.

Yvonne Low, Senior Marketing Director, McDonald’s Singapore says, “We are always looking at ways to innovate and to improve the customer experience. This new payment option provides an added level of convenience for our McDelivery app users, and we think they will enjoy the smoother ordering process, enhanced interface and greater payment flexibility.”

In celebration of the launch, McDelivery users who use the mobile app and pay with their Visa cards from 17 February – 30 March 2014 will receive a free set of 2-piece McWings for every purchase. Conditions apply.

The updated McDelivery app is available for both Apple and Android mobile devices and can be downloaded from the iTunes store or Google Play store.


About Visa

Visa is a global payments technology company that connects consumers, businesses, financial institutions, and governments in more than 200 countries and territories to fast, secure and reliable electronic payments. We operate one of the world’s most advanced processing networks — VisaNet — that is capable of handling more than 30,000 transaction messages a second, with fraud protection for consumers and assured payment for merchants. Visa is not a bank and does not issue cards, extend credit or set rates and fees for consumers. Visa’s innovations, however, enable its financial institution customers to offer consumers more choices: pay now with debit, ahead of time with prepaid or later with credit products. For more information, visit

About McDonald’s Restaurants

In Singapore, McDonald’s has a network of 127 restaurants island-wide, fifteen Drive-Thrus, over 30 dessert kiosks and over 40 McCafé outlets.

McDonald’s is the first in the industry to offer super-convenience with McDelivery 24/7™ (mobile and online ordering available), 24 hours Drive-Thrus, 24 hours dining at a majority of restaurants daily or on weekends (Fridays, Saturdays and eve of Public Holidays) and Breakfast from 4am.

McDonald’s employs 9,000 people in Singapore and serves more than 6 million customers every month. It is the recipient of the Aon Hewitt Best Employer award in 2007 (Singapore), 2009 (Singapore & Asia) and 2011 (Singapore & Asia) and the national Service Excellence award in 2008.

In 2011, McDonald’s received recognition for its green efforts winning four Green Mark for Restaurants certifications by the Building & Construction Authority. This includes the first ever Platinum Green Mark award for its restaurant at Jurong Central Park.

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About McDelivery

The following are some key terms and conditions with regards to McDelivery® services in Singapore:

  • McDelivery™ surcharges per order: $4 (Call Centre), $3.50 (Online and Mobile app) 

  • Minimum food order of $10.00 applies 

  • Minimum food order of $60.00 applies for Jurong Industrial Area/Tuas, Changi/Loyang, Ocean Drive (Sentosa), Marina Bay Sands and Seletar 

  • Orders above $110.00 must be made through the Call Centre 

  • Breakfast orders are taken until 10.45am (weekdays and eve of public holidays) and until 11.45am (weekends and public holidays) 

  • Lunch/Dinner/Supper orders are taken until 3.45am 

  • To ensure riders’ safety, McDelivery™ service is subject to availability and we reserve the right to reject any order. Delivery time could be affected due to bad weather and/or traffic conditions.

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